Shipping policy

Last Updated: September 16, 2026

At Aero Vort, we are committed to providing reliable shipping services and clear delivery information for every order placed through our website.

All orders are processed with care and inspected before shipment to help ensure that products are properly prepared and consistent with the information provided on our website.

Please note that all orders require 1–3 business days of processing time before shipment. Processing includes order verification, product preparation, quality checks, packaging, and handoff to the shipping carrier. Transit times listed below are in addition to the processing period.

1. Shipping Origin & Fulfillment

Aero Vort is operated by Shenzhen Xugu Technology Co., Ltd., a company registered in China.

To support efficient order fulfillment and delivery, Aero Vort works with fulfillment partners located in the United States and China.

Orders may be shipped from different fulfillment locations depending on product availability, inventory status, and the customer's delivery address.

We also work with third-party fulfillment and logistics partners to store inventory, process orders, and arrange delivery on our behalf.

Orders may therefore be fulfilled and shipped from:

• United States fulfillment locations
• China fulfillment locations

The actual shipping origin varies depending on the product and order.

The applicable shipping method, shipping cost, and estimated delivery time will be displayed at checkout before the order is completed.

Geographic Restrictions: We are currently unable to ship to Alaska, Hawaii, or any U.S. overseas territories (including Guam, Puerto Rico, American Samoa, and the Northern Mariana Islands).
Address Restrictions: Our courier partners (FedEx and UPS) are unable to deliver to P.O. Boxes or APO/FPO/DPO military addresses.

2.Order Cutoff Time

Orders placed before 2:00 PM China Standard Time (UTC+8), Monday through Friday, will generally begin processing within the stated processing timeframe.

Orders placed after 2:00 PM (UTC+8), or on weekends or holidays, will generally begin processing on the next business day.

The order cutoff time is used to determine when the processing period begins. Actual processing and delivery times vary depending on order volume, product availability, carrier schedules, holidays, and other circumstances.

3. U.S. Shipping Rates

We currently offer the following shipping options for eligible orders shipped within the United States:

Please note that the transit times above do not include the 1–3 business days required for order processing.

Estimated Total Delivery Time

Standard Shipping: approximately 6–11 business days

Expedited Shipping: approximately 4–8 business days

4. Shipment Tracking

Once your order has been shipped, tracking information will be sent to the email address associated with your order when tracking is available.

After the package has been handed over to the carrier, tracking information may take some time to become active.

In some cases, carriers take up to 3 business days to scan and update a shipment in their tracking system.

If tracking information does not immediately show movement, this does not necessarily mean that your package is delayed or lost.

Customers can also use our Order Tracking page to check available shipment information.

5. Customs, Taxes & Import Duties

Aero Vort covers all applicable customs duties and import taxes for orders shipped to customers in the United States. Customers will not be required to pay additional customs duties or import taxes upon delivery.

6. Cancellations & Order Changes

Please carefully review your shipping address, product selection, and contact information before submitting your order.

Because we begin processing orders promptly, cancellation or modification requests must be submitted before order processing begins.

Once an order has entered processing or has been shipped, we may be unable to cancel, modify, or change the order or shipping address.

If a cancellation request is approved, any applicable refund will be issued according to our Refund & Return Policy.

To request a cancellation or order change, please contact us as soon as possible at support@aerovort.com.

For additional information about returns and refunds, please refer to our Refund & Return Policy.

7. Delayed, Lost, or Damaged Packages

If your package is significantly delayed, appears to be lost, or has not been delivered within a reasonable period after the estimated delivery time, please contact us at support@aerovort.com with your order number and tracking information.

We will work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

For packages reported as delivered by the carrier but not received, please first check with household members, neighbors, and the delivery location. You can also contact the carrier directly using the tracking information.

If the carrier confirms delivery, Aero Vort cannot guarantee replacement or refund but will assist in investigating the issue.

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and product when available.

8. Contact Information

For questions about shipping, delivery, or your order, please contact us:

Aero Vort

Aero Vort is operated by Shenzhen Xugu Technology Co., Ltd. 

Email Address: support@aerovort.com

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (China Standard Time, UTC+8)

Business Address: Unit B239, Building 3, Haibin Huacheng, Wanfeng West Park, Shajing, Bao'an, Shenzhen, Guangdong 518000, China

Business Phone Number: +86 156 2520 8824