Warranty Policy
Last updated: September 16, 2026
Aero Vort is operated by Shenzhen Xugu Technology Co., Ltd. This Warranty Policy applies to purchases made through the official Aero Vort website (www.aerovort.com).
Warranty Coverage
Every Aero Vort Turbo Jet purchased through our official website includes a 3-Year Standard Manufacturer Warranty against mechanical and electrical defects under normal use conditions.
The warranty period begins on the date of delivery.
What Is Covered
- Mechanical defects in materials or workmanship
- Electrical component failures under normal operating conditions
What Is Not Covered
- Damage caused by misuse, abuse, or accidents
- Normal wear and tear
- Products that have been modified or tampered with
- Damage caused by using incompatible batteries or accessories
- Cosmetic damage that does not affect functionality
How to Make a Warranty Claim
To submit a warranty claim, please contact us at support@aerovort.com with:
- Your order number and proof of purchase
- A description of the defect or issue
- Photos or videos of the issue where applicable
Our team will review your claim and respond within 24 business hours with next steps.
For eligible refund or return requests, please refer to our return and refund policy.
Contact Us
For warranty questions, please contact:
Brand Name: Aero Vort
Aero Vort is operated by Shenzhen Xugu Technology Co., Ltd.
Email Address: support@aerovort.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Business Address: Unit B239, Building 3, Haibin Huacheng, Wanfeng West Park, Shajing, Bao'an, Shenzhen, Guangdong 518000, China
Business Phone Number: +86 156 2520 8824