Privacy policy

Last updated: September 16, 2026

Aero Vort operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Aero Vort is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact Details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Payment-related information, including payment method, transaction details, payment status, and billing information. Full payment card numbers and other sensitive payment credentials are processed by Shopify and/or our payment processors and are not directly stored by Aero Vort.
  • Account Information (if you create an account): Username, password, preferences, and settings.
  • Transaction Information: Items you view, add to your cart, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications: Information you include in communications with us, such as customer support inquiries.
  • Device Information: Information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage Information: Information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from You: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically Through the Services: From your device when you use our products or services or visit our websites, including through cookies and similar technologies.
  • From Service Providers: When we engage third parties to enable certain technology and they collect or process your personal information on our behalf.
  • From Partners & Third Parties: From our business partners or other external third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve Services: To perform our contract with you, process payments, fulfill orders, remember preferences, send account-related notifications, manage transactions/returns/exchanges, maintain accounts, arrange shipping, facilitate reviews, and create a customized shopping experience (such as product recommendations).
  • Marketing and Advertising: To send promotional communications by email, text message, or postal mail, and to display online advertisements on our Services or other websites based on your browsing and purchase activity.
  • Security and Fraud Prevention: To authenticate accounts, provide secure checkout, detect and investigate illegal or fraudulent activity, protect public safety, and secure our services.
  • Communicating with You: To deliver customer support, remain responsive to inquiries, and maintain our business relationship.
  • Legal Compliance: To comply with applicable laws, respond to subpoenas or legal process, participate in civil discovery or litigation, and enforce our terms and policies.

You are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or access details.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate, improve, and personalize your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, understand how visitors use our website, and improve our services.

We may use cookies and similar technologies for the following purposes:

  • Essential Cookies: Required for basic website functionality, secure checkout, account access, and shopping cart operations.

  • Analytics Cookies: Used to understand how visitors interact with our website, measure performance, and improve our services.

  • Advertising Cookies: Used to help deliver relevant advertisements, measure advertising effectiveness, and understand customer interests and browsing behavior.

We may allow third-party service providers, such as Shopify, analytics providers, and advertising partners, to use cookies or similar technologies on our behalf. These third parties may collect information about your online activities over time and across different websites, where permitted by applicable law.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and features of our website.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes:

  • Service Providers: Shopify and vendors who perform functions on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Marketing and Advertising Partners: We may work with third-party advertising and marketing partners, including Google, Meta, and TikTok, where applicable, to help us deliver, measure, and improve advertising campaigns. These partners may collect or receive information about your interactions with our website, including browsing activity, device information, IP address, cookies, pixels, and advertising identifiers, where permitted by applicable law. This information may be used to provide personalized or interest-based advertising, measure advertising performance, and better understand customer behavior.
  • With Your Consent: When you direct or authorize us to share information (e.g., shipping carriers, social media widgets, or login integrations).
  • Corporate Affiliates: Within our corporate group and affiliates.
  • Business Transactions & Legal Obligations: In connection with mergers, bankruptcy, legal compliance, responding to law enforcement requests, or protecting the rights and safety of our users and Services.

Security and Data Retention

Aero Vort places great importance on your privacy and data security. We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

To provide you with a safe and secure shopping experience, this website uses industry-standard SSL (Secure Sockets Layer) encryption technology. When you enter sensitive information during checkout, such as payment details and personal information, SSL technology encrypts this data to help prevent unauthorized third parties from intercepting or accessing your information during transmission over the internet.

You can verify that you are using a secure encrypted connection by checking for the “lock” icon displayed in your browser’s address bar and confirming that the website URL begins with “https://”.

While we implement protections to safeguard your personal information, no security measures are completely impenetrable. Information transmitted through insecure channels may be vulnerable during transit. Please avoid sending sensitive information through unsecured methods.

Data Retention: We retain personal information based on operational needs, such as maintaining accounts, providing Services, fulfilling legal obligations, resolving disputes, and enforcing contracts.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information related to your access and use of our Services to provide, maintain, and improve its platform and services.

Certain information may be processed by Shopify independently in accordance with Shopify's own privacy policies.

To learn more, review the Shopify Consumer Privacy Policy.

Exercise specific data rights via the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party platforms. We do not control, guarantee, or take responsibility for the privacy and security policies of external sites. Any information you post in public or semi-public venues (including social networking platforms) may be viewable by other users without restriction. Links do not imply endorsement unless explicitly stated.

Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe that your child under 13 has provided personal information to us, please contact us at support@aerovort.com. We will take reasonable steps to review the request and, where required by applicable law, delete the information from our records.

We do not knowingly collect personal information from children under 13, nor do we sell or share such information.

Your Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

  • Right to Access / Know: Request access to the personal data we hold about you.
  • Right to Delete: Request deletion of your personal data.
  • Right to Correct: Request corrections to inaccurate information.
  • Right to Portability: Receive a copy of your personal data or request transfer to a third party.
  • Right to Opt Out of Sale or Sharing: You may have the right to opt out of the sale or sharing of your personal information, including certain targeted advertising activities, where applicable. We honor Global Privacy Control (GPC) opt-out signals where required by applicable law.

United States State Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:

  • Right to Know / Access: You may request information about the personal information we collect, use, disclose, or process about you.

  • Right to Delete: You may request the deletion of your personal information, subject to certain legal exceptions.

  • Right to Correct: You may request corrections to inaccurate personal information.

  • Right to Data Portability: You may request a copy of your personal information in a portable format, where applicable.

  • Right to Opt Out of Sale or Sharing: You may have the right to opt out of the sale or sharing of your personal information, including certain targeted advertising activities.

  • Right to Limit Certain Uses of Sensitive Personal Information: Where applicable, you may have the right to limit certain uses of sensitive personal information.

To exercise your privacy rights, please contact us at support@aerovort.com. We may need to verify your identity before completing your request. We will respond to valid requests within the time required by applicable law.

We do not discriminate against you for exercising your privacy rights.

Complaints

If you have any questions, concerns, or complaints regarding our privacy practices or the handling of your personal information, please contact us at support@aerovort.com. We will review and respond to your request in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Revised policies will be published on this page with an updated "Last updated" date and notice provided as required by law.

Contact Us

For questions regarding our privacy practices, this policy, or to exercise your rights, please reach out to us:

Brand Name: Aero Vort

Aero Vort is operated by Shenzhen Xugu Technology Co., Ltd. 

Email Address: support@aerovort.com

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (China Standard Time, UTC+8)

Business Address: Unit B239, Building 3, Haibin Huacheng, Wanfeng West Park, Shajing, Bao'an, Shenzhen, Guangdong 518000, China

Business Phone Number: +86 156 2520 8824

For the purpose of applicable data protection laws, Shenzhen Xugu Technology Co., Ltd. (深圳市虚谷科技有限公司), operating the Aero Vort brand, acts as the data controller of your personal information.